Refund & Returns Policy
Effective Date: 07 October 2026
At Savi Creation, we want customers to have a smooth and satisfactory shopping experience. This Refund & Returns Policy explains the conditions and process applicable to product returns, replacements, cancellations, and refunds.
1. Return Eligibility
A return or replacement request may be accepted when:
- The product is received damaged or defective.
- The wrong product has been delivered.
- The product received is materially different from the product ordered.
Products must be unused, unworn, and in their original condition with original packaging, tags, and accessories, wherever applicable.
2. Jewellery Return Conditions
As our products include jewellery such as bangles, rings, earrings, necklaces, and bracelets, customers should carefully inspect the package immediately after delivery.
For hygiene, quality, and product-protection reasons, certain jewellery products may not be eligible for return once worn, used, altered, or damaged after delivery.
The applicable return eligibility for a product will depend on the product category and conditions mentioned at the time of purchase.
3. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact Savi Creation as soon as possible after delivery.
Customers may be requested to provide:
- Order details
- Photographs of the product
- Photographs of the packaging
- A description of the issue
- Unboxing video, where available
This information may be used to verify the issue and determine the appropriate resolution.
4. Return Request Process
To request a return or replacement, contact us using the details provided below. Please mention your order number and clearly explain the reason for the request.
After reviewing the request, Savi Creation will confirm whether the product qualifies for return or replacement and provide further instructions.
5. Replacement
Where a replacement is approved, Savi Creation may provide the same product, subject to availability.
If the same product is unavailable, an alternative resolution may be offered, including a refund where applicable.
6. Refunds
Approved refunds will generally be processed after the returned product has been received and inspected.
The refund method may depend on the original payment method and payment-provider processing procedures.
The time taken for the amount to appear in the customer's account may vary depending on the bank, card issuer, or payment provider.
7. Non-Returnable Situations
Returns or replacements may not be accepted when:
- The product has been worn or used.
- The product has been altered, resized, repaired, or damaged after delivery.
- Original packaging, tags, or accessories are missing where required.
- The issue is caused by improper handling or storage.
- A return request is submitted outside the applicable return period.
- The product does not meet the applicable return conditions.
8. Order Cancellation
Cancellation requests should be submitted as early as possible. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If cancellation is accepted after payment, any eligible refund will be processed according to the applicable refund procedure.
9. Shipping Charges
Shipping charges, return shipping costs, and other applicable charges may vary depending on the reason for the return and the circumstances of the order.
For products received damaged, defective, or incorrectly delivered, Savi Creation may provide an appropriate resolution after verification.
10. Contact Us
For return, replacement, cancellation, or refund-related queries:
Savi Creation
Sai Darshan, Flat No. 609
Sr. 124, Behind Saibaba Temple
Wadmukhwadi, Pune – 412105, Maharashtra, India
Phone: +91 7020755116
WhatsApp: +91 7020755116
Email: sonalikundap19@gmail.com
Instagram: @sa_vi_creation